Shipping and Returns

Shipping via the website is only available to USA and Canadian customers. For shipping international orders (outside North America) contact us and we will email you back with the shipping cost.
Contact us to check on stock availability if the product is required immediately.

Unused merchandise may be returned for refund or credit within 30 days of purchase. The item being returned must be in its original packaging and be unused.

Day-chairs and custom Sports-chairs are not returnable. A 20% restocking fee may apply on some returned items.

To process a return please follow the three steps below:

  • Before returning, please call customer service at 866 764 5526 for a return address.
  • If the item you are returning is defective or was shipped in error by Melrose, we will send a UPS call tag to retrieve your package. For all other returns the customer is responsible for shipping costs. Please insure your package if returning via postal service in case it gets lost or is damaged.
  • All items must be returned in their original packaging, including any documentation, and must be in new, resalable condition.

Upon receipt of the returned item we will either credit your credit card or, if you paid by check or money order, we will send you a refund check. If you prefer we can also apply the credit to your Melrose account for future orders.