In this policy "Melrose Kiwi Concept Chairs USA Inc." is referred to as "Melrose, our, we or us" as appropriate.

Unused merchandise may be returned for refund or credit within 30 days of purchase. The item being returned must be in its original packaging and be unused. Wheelchairs and custom wheelchairs are not returnable. A 20% restocking fee may apply on some returned items.

To process a return please follow the three steps below:

• Before returning, please call customer service at 866 764 5526 for a return authorization number. You must write this number on the outside of the package you are returning. Returns without a return authorization number may be refused and sent back to you.
• If the item you are returning is defective or was shipped in error by Melrose, we will send a FedEx call tag to retrieve your package. For all other returns the customer is responsible for shipping costs. Please insure your package if returning via postal service in case it gets lost or is damaged.
• All items must be returned in their original packaging, including any documentation, and must be in new, resalable condition.

Upon receipt of the returned item we will either credit your credit card or, if you paid by check or money order, we will send you a refund check. If you prefer we can also apply the credit to your Melrose account for future orders.